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Need something clearing up or support with your store?
We’re here for you. Here’s how you can reach us…

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0800 246 1443

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Frequently Asked Questions

In what countries can I use Mercarto?

For now, we’re UK based only. But we are working on expanding internationally, watch this space!

How much does Mercarto cost?

Take a look at our pricing page.

Can I sell anything on Mercarto?

Yes you can! (Apart from illegal items and banned substances, obvs.) Our dropship marketplace is filled with thousands of products which you can import and start selling on your store in a matter of seconds.

Don’t forget you can also upload your own products, and even add these to the dropship marketplace if you’d like other store owners to sell them for you.

Do I need to ship items myself?

If you’re selling products from the dropship marketplace, shipping is handled for you, so kick back and relax.
If you’re selling your own products, you’re in charge of shipping the products.

How long will it take me to set up my store?

Just a few minutes. We’ve made it super simple to create your store.

Do you host my website?

Yes, all stores have fully managed cloud hosting which gives you a super fast, secure website 24/7.

Can I invite users to manage my store?

You won’t be able to add user roles and add other email addresses to your account just yet, but we’re working on it!

What is dropshipping, and how can I dropship with Mercarto?

With dropshipping, the product goes straight from supplier to customer. As a seller, all you need to do is import the products you want to sell from the Mercarto marketplace to your store and watch as the orders flood in. Suppliers manage shipping, returns and logistics so you can focus on growing your business.

If you want a more in-depth insight into how it all works, read our beginners guide to dropshipping.